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Frequent Asked Questions
How do I schedule my installation?
Once your order is placed and all materials have been received from our vendors, we will contact you to schedule installation. Available dates are offered on a first-come, first-served basis.
How long does installation take?
Most installations are completed in approximately 2–4 hours, depending on the package selected and the scope of the project.
How does payment work?
Full payment is required before materials are ordered and your project is scheduled. This allows us to secure inventory, coordinate delivery, and reserve installation time for your project.
When do you order materials?
Materials are ordered after payment is received and project details are finalized. Ordering timelines vary based on product availability and shipping schedules.
Do I get to keep the décor and furnishings?
Yes. Unless otherwise noted, all décor, planters, furnishings, rugs, and accessories included in your package become your property.
What areas do you serve?
Stonegate Outdoor Living proudly serves homeowners throughout the Greater San Antonio area.
Do you install landscape lighting or perform electrical work?
No. We do not perform electrical, wiring, irrigation, landscaping, or construction services. Our focus is outdoor styling, décor, furnishings, and curated outdoor living spaces.
What happens if an item becomes unavailable?
Occasionally a vendor may discontinue or sell out of an item. If this occurs, we will substitute a comparable item of equal or greater value that matches the overall design aesthetic.
Do I need to be home during installation?
Not necessarily. As long as we have access to the installation area and any necessary instructions, many projects can be completed while you're away.
Can I substitute or remove items from a package?
Our collections are designed as complete, professionally curated packages. To maintain the integrity of the design and pricing, individual items cannot be removed, exchanged, or purchased separately. If you're looking for something more customized, please contact us to discuss a custom design consultation.
Can I purchase individual items without purchasing a package?
No. Stonegate Outdoor Living specializes in complete outdoor styling packages rather than individual décor sales. Our packages are thoughtfully designed to create a cohesive and polished look for your outdoor space.
What is your return policy?
Due to the custom nature of our services and the fact that materials are purchased specifically for each project, all sales are final. We do not accept returns, exchanges, or refunds once materials have been ordered or a project has been installed.
What if I change my mind after placing an order?
Because materials are ordered and installation time is reserved specifically for your project, deposits are non-refundable. If you have questions about your project before ordering, we're happy to help ensure you're selecting the package that's right for your home.
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